Q.care is designed to offer information and a means to enable you to obtain in-person treatment for common medical conditions by facilitating the connection between you and nearby health care professionals through the use of the Application. For the avoidance of doubt, the capitalized word “Services” as used in these Terms of Service refers only to our Application, website and related content and does not refer to the in-person treatment that users receive from third-party health care professionals.
(i) To use the Services, you first need to sign up with Q.care. When signing up, you are obligated to provide us with certain information, such as your name, address, date of birth, credit card information, managed care insurance information (if you have it), and information about your primary care provider (if you have one). Upon successful completion of the sign up process, we will provide you with a personal account, accessible for you with a password of your choice.
(ii) To use the Services you must be 18 years of age or older and reside in a jurisdiction in which we offer the Services. If you reside in a jurisdiction that restricts the use of the Services because of age, or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Services. You represent that you are of legal age to enter into a binding contract.
(iii) The Application is designed to enable you to send a request for non-emergency medical care to a health care professional. The GPS receiver – which should be installed on the mobile device on which you have downloaded the Application – detects your location. The Application identifies to you healthcare professionals who have contracted with us. You will be able to request a health care professional who can provide healthcare services to you. Once a request has been made, the Application then sends a message to the professional and asks the professional whether he or she would like to provide you with the requested healthcare services. In the event a health care professional provides you with healthcare services, the Application schedules those services and where appropriate bills you and or your insurance company on behalf of the healthcare professional. We make no representation or warranty to you that any health care professional will be available to perform health care services other than during published hours of operation.
(i) You represent and warrant that the information you provide to us is accurate and complete. You acknowledge and agree that we are entitled at all times to verify the information provided and to deny your use of the Services at any time for any reason or no reason. You may only access the Services using authorized means. It is your responsibility to check to ensure you download the correct Application for your device. We are not liable if you do not have a compatible device or if you download the wrong version of the Application for your device.
(ii) By accessing or using the Services, you further agree that:
(iii) We reserve the right to immediately terminate your use of the Services should you fail to comply with any of the foregoing rules.
(iv) You are free to establish a hypertext link to our Services so long as the link does not state or imply any sponsorship of your website or service by us or by our Services. However, you may not, without our prior written permission, frame or inline link any of the content of our Services, or incorporate into another website or other service any of our material, content or intellectual property.
(i) We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services, or any portion thereof, with or without notice. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of the Services or any portion thereof.
(i) Subject to your compliance with the terms and conditions of these Terms of Service, PediaQ grants you a limited, non-exclusive, non-transferable license to download and install a copy of the Application on a mobile device that you own or control and to run such copy of the Application solely for your own personal use.
(ii) You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application in any way; (ii) modify or make derivative works based upon the Application; (iii) reverse engineer or access the Application in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Application, or (c) copy any ideas, features, functions or graphics of the Application; or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services.
(i) We may, in our sole and exclusive discretion, permit you to post or submit content and other materials through the Services (collectively, “User-Provided Content”). You grant us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such User-Provided Content, in whole or in part, in any manner or medium (whether now known or hereafter developed), for any purpose that we choose. Also, you grant us, and anyone authorized by us, the right to identify you as the author of any User-Provided Content submitted by you. You will not receive any compensation of any kind for the use of any User-Provided Content submitted by you.
(ii) You acknowledge that PediaQ only acts as a passive conduit for the distribution of the User-Provided Content and is not responsible or liable to you or to any third party for the content or accuracy of the User-Provided Content. You understand that we have no obligation to monitor any areas of the Services through which users can post User-Provided Content. However, we reserve the right at all times, in our sole and exclusive discretion, to screen User-Provided Content and to edit, move, delete, and/or refuse to accept any User-Provided Content that in our judgment violates these Terms of Service or is otherwise unacceptable or inappropriate, whether for legal or other reasons.
(iii) Any use by you of the User-Provided Content is entirely at your own risk. You represent and warrant that any User-Provided Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third-party intellectual property rights, rights of privacy or publicity rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the right to grant the license described above.
(iv) You agree to indemnify and hold harmless PediaQ, PediaQ’s affiliates, and each of its and their respective directors, officers, managers, employees, shareholders, agents, representatives, licensors, successors and assigns from and against any and all losses, expenses, damages and costs, including reasonable attorneys’ fees, that arise out of any User-Provided Content posted or transmitted through the Services by you or by others using your account.
(i) The App is free to download and use. For services other than nurse triage, you are only charged when you engage a health care professional. If you do not have managed care insurance or choose not to use your insurance the professional fees for services by a healthcare professional are listed on our website. Your payment includes a portion that is obtained by us for administrative services in connection for providing the technology (convenience fee).
(ii) Our website and our Application will list the fees that apply for cash based in-person medical services provided by the health care professionals. From time to time, this information may be modified or updated. And you understand that it is your responsibility to remain informed about the current rates for the medical services made available through the Application.
(iii) Your healthcare provider shall, on behalf of the health care professional, charge you and/or your insurance company for the medical services provided to you by that health care professional. You agree that you are responsible for payment of all medical services you receive from the health care professional, and in the event that your insurance company does not pay for such services, that your healthcare provider or PediaQ may charge your credit card, as provided by you when registering for the Services, for the medical services including any taxes and late fees, as applicable, that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing a valid credit card account for payment of all fees at all times. In the event that a payment is declined and you have provided more than on credit card, we will process payment on the first card provided. In the event that attempts for payment on the second card is declined for any reason, we will process payments on subsequent cards based on the order in which they were provided. In the event that all credit cards are declined, we will ask that a new valid credit card be provided. All payments made are non-refundable.
(v) We maintain that all information provided through our website remains private and is not shared with any third parties. We make every effort to insure the security of your information pursuant only to the terms and conditions as outlined in this agreement.
If you will be using health insurance, you will be asked to scan your insurance card upon registration and present your current insurance card at the time of your visit. If your insurance has a co-payment indicated on your card, we will charge that amount to your credit card at the time of your visit. If no co-payment is indicated on your insurance card, we will charge your credit card a standard co-pay.
Your healthcare provider will file an initial claim based upon the insurance information that you have provided to us. Under state law, your insurance company has 30 days in which to process and pay the claim, request more information, or deny the claim and notify us of the decision. If they have not notified us within 90 days of the date of service, it will be assumed that your insurance coverage is no longer in force and the unpaid balance will be your responsibility.